Marking Orders as Posted

Marking Orders as Posted

Communication with your buyers is an important part of customer service, and personal service is one of the reasons buyers love shopping on Madeit.

Too keep your customers in the loop, you should always mark orders as posted once you ship an item. By doing so, we will automatically email buyers to let them know that their order is on it's way.

To mark an order as posted:

  • Click on Orders from the left-hand menu in MyMadeit
  • In the bottom left corner of your invoice, click on 'Mark As Posted'

  • Enter the name of the postage carrier you sent the item with (eg. Australia Post, Sendle, Toll, etc.)
  • Enter the tracking reference number (if tracking is provided) *Optional
  • Enter the tracking URL if provided by the postage carrier *Optional
  • Enter a personal message to your customer *Optional
  • Click the 'Mark as Posted' button to save your changes

What Your Customer Sees

The date posted, postal carrier, and tracking information will be recorded on yours and your customer's copy of the invoice - if you have entered a tracking URL provided by the postage carrier, you can click on the tracking reference on the invoice to be taken directly to the parcel tracking page.

We will send an email to your customer that will include all of the postage and tracking information you provided, including your personal message. 

If you have included estimated postage times in your postage details for the products in the order, the customer will also be advised approximately when they can expect to receive their order.

We will also send a follow up email when the order is due to arrive, to request that the buyer leave feedback (with a unique feedback link for guest buyers). Please ensure that you enter estimated delivery times in your postage details for every product to enable this feedback request email.

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